Support
Troubleshooting
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Water Flossers
Electric Toothbrushes
Common problems with OC150
The flosser does not work
Possible cause: It is new, or has not been used for more than 3 months.
What to do: Charge it for at least 5 hours.
It stops after a few minutes, even after charging
Possible cause: It was not charged long enough.
What to do: Charge it for at least 5 hours.
Possible cause: The battery has reached the end of its life.
What to do: Contact our support team.
Water pressure is very low
Possible cause: Dirt is stuck in the nozzle tip.
What to do: Replace the nozzle tip.
Possible cause: The nozzle tip is deformed.
What to do: Replace the nozzle tip.
Possible cause: Dirt is stuck in the pipe filter.
What to do: Clean or replace the pipe.
No water comes out
Possible cause: The flosser is tilted too far while in use.
What to do: Hold the flosser upright (vertical) while you floss.
Possible cause: Air is trapped inside the suction pipe.
What to do: Attach the flossing tip and run the flosser in Clean mode. Keep it upright and draw water through the tip with your mouth while it runs.
Still not working?
Book a 5-minute Support Video Call and our team will check it with you.
Common problems with OC180
The flosser does not work
Possible cause: It is new, or has not been used for more than 3 months.
What to do: Charge it for at least 5 hours.
Water leaks between the nozzle tip and the handle
Possible cause: The nozzle tip is not fully inserted.
What to do: Push the nozzle tip in fully. If it still leaks, replace the nozzle tip.
Water pressure is very low
Possible cause: Dirt is stuck in the nozzle tip.
What to do: Replace the nozzle tip.
Possible cause: The nozzle tip is deformed.
What to do: Replace the nozzle tip.
Possible cause: Dirt is stuck in the filter.
What to do: Clean or replace the pipe.
No water comes out
Possible cause: The flosser is tilted too far while in use.
What to do: Hold the flosser upright (vertical) while you floss.
Possible cause: The water tank pipe is not installed.
What to do: Install the water tank pipe.
Still not working?
Book a 5-minute Support Video Call and our team will check it with you.
Common problems with OC200
The flosser does not work
Possible cause: It is new, or has not been used for more than 3 months.
What to do: Charge it for at least 5 hours.
It stops after a few minutes, even after charging
Possible cause: It was not charged long enough.
What to do: Charge it for at least 5 hours.
Possible cause: The battery has reached the end of its life.
What to do: Contact our support team.
Water pressure is very low
Possible cause: Dirt is stuck in the nozzle tip.
What to do: Replace the nozzle tip.
Possible cause: The nozzle tip is deformed.
What to do: Replace the nozzle tip.
Possible cause: Dirt is stuck in the pipe filter.
What to do: Clean or replace the pipe.
No water comes out
Possible cause: The flosser is tilted too far while in use.
What to do: Hold the flosser upright (vertical) while you floss.
Possible cause: Air is trapped inside the suction pipe.
What to do: Attach the flossing tip and run the flosser in Clean mode. Keep it upright and draw water through the tip with your mouth while it runs.
Still not working?
Book a 5-minute Support Video Call and our team will check it with you.
Common problems with OC300
The flosser does not work
Possible cause: It is new, or has not been used for more than 3 months.
What to do: Charge it for at least 5 hours.
It stops after a few minutes, even after charging
Possible cause: It was not charged long enough.
What to do: Charge it for at least 5 hours.
Possible cause: The battery has reached the end of its life.
What to do: Contact our support team.
Water pressure is very low
Possible cause: Dirt is stuck in the nozzle tip.
What to do: Replace the nozzle tip.
Possible cause: The nozzle tip is deformed.
What to do: Replace the nozzle tip.
Possible cause: Dirt is stuck in the pipe filter.
What to do: Clean or replace the pipe.
No water comes out
Possible cause: The flosser is tilted too far while in use.
What to do: Hold the flosser upright (vertical) while you floss.
Possible cause: Air is trapped inside the suction pipe.
What to do: Attach the flossing tip and run the flosser. Keep it upright and draw water through the tip with your mouth while it runs.
Still not working?
Book a 5-minute Support Video Call and our team will check it with you.
Common problems with SB100
The toothbrush does not switch on
Possible cause: The batteries are low.
What to do: Replace the 2 AAA batteries.
The vibration gets weaker over time
Possible cause: The batteries are running down with use.
What to do: Change the batteries and the vibration comes back.
Still not working?
Book a 5-minute Support Video Call and our team will check it with you.
Common problems with SB200
The toothbrush does not switch on
Possible cause: The battery is low (a new brush needs its first charge).
What to do: Charge it for 3–4 hours before using it.
The battery runs out sooner than expected
Possible cause: Battery life depends on how it is used.
What to do: A full charge lasts up to 25 days when you brush for 2 minutes, twice a day. Longer or extra brushing uses it up faster.
The vibration gets weaker over time
Possible cause: The battery is running low.
What to do: Charge the toothbrush and the vibration comes back.
Still not working?
Book a 5-minute Support Video Call and our team will check it with you.
Common problems with SB300
The toothbrush does not switch on
Possible cause: The battery is low.
What to do: Charge it. If it has not been used for more than 6 months, charge it for 3–5 hours before using it again.
The light keeps flashing after switching on
Possible cause: The battery needs recharging.
What to do: Put it on charge.
The light does not come on while charging
Possible cause: It has not been charged for a long time.
What to do: This is normal: the light can take 6–10 minutes to start flashing. Leave it on charge.
The battery runs out sooner than expected
Possible cause: Battery life depends on how it is used.
What to do: A full charge lasts up to 90 days when you brush for 2 minutes, twice a day. Longer or extra brushing uses it up faster.
The vibration gets weaker over time
Possible cause: The battery is running low.
What to do: Recharge the toothbrush and the vibration comes back.
Still not working?
Book a 5-minute Support Video Call and our team will check it with you.
Common problems with OB100
The toothbrush does not switch on
Possible cause: The batteries are used up.
What to do: Remove the bottom cap and replace the 2 AA batteries (they are not rechargeable).
The batteries run out quickly
Possible cause: Battery life depends on use and battery brand.
What to do: With 2 minutes of brushing twice a day, batteries usually last up to 30 days.
Still not working?
Book a 5-minute Support Video Call and our team will check it with you.
Common problems with OB200
The toothbrush does not switch on
Possible cause: The battery is too low.
What to do: Charge it fully: the light is red while charging and turns green when full. On the first charge, or with a very low battery, the light can take up to 5 minutes to appear.
The light blinks after brushing
Possible cause: The battery is low.
What to do: Recharge the toothbrush.
Not sure which charger to use
Possible cause: Other adapters may not suit it.
What to do: Use only a DC 5V/1A adapter with the USB Type-C cable.
Still not working?
Book a 5-minute Support Video Call and our team will check it with you.
Common problems with KSB100
The toothbrush does not switch on
Possible cause: The AAA battery has run out.
What to do: Replace the AAA battery. This toothbrush does not need charging.
The battery runs out quickly
Possible cause: Battery life depends on use.
What to do: One AAA battery lasts up to 15 days with 2 minutes of brushing twice a day.
It pauses while brushing and then stops
Possible cause: That is the smart timer.
What to do: It pauses every 30 seconds to move to the next part of the mouth, and stops at 2 minutes.
Still not working?
Book a 5-minute Support Video Call and our team will check it with you.
Common problems with KSB200
The toothbrush does not switch on
Possible cause: The battery is low.
What to do: Charge it: insert the charging pin into the port. The light flickers while charging and turns off when it is full (about 4 hours).
The light does not come on while charging
Possible cause: It is the first charge, or the battery was very low.
What to do: The light can take up to 5 minutes to come on. Leave it on charge.
It pauses while brushing and then stops
Possible cause: That is the smart timer.
What to do: It pauses every 30 seconds to move to the next part of the mouth, and stops at 2 minutes.
Still not working?
Book a 5-minute Support Video Call and our team will check it with you.
