Frequently Asked Questions Frequently Asked

Flossing is crucial for a healthy mouth, but standard string floss does not work for everyone. A water flosser uses a steady stream of water to clear away plaque and food from between your teeth and along your gumline, making your daily oral care routine much more thorough and effective.

Start on the lowest pressure setting using the custom mode. Use the flosser like this for 1–2 days, then slowly turn the power up over the next 1–2 weeks as you get used to the higher pressure.

Yes. It switches off automatically after 2 minutes of continuous use. If you need more time, press the power button again to switch it on and continue flossing.

Children above 6 years of age can use the OC300 at the lowest 4 pressure settings through the kids mode. Children above 12 years of age can use the other water flossers.

No. We do not recommend putting mouthwash or any other substance in the flosser, apart from clean drinking water.

Electric toothbrushes take the effort out of brushing by generating thousands of automated strokes a minute. They sweep away plaque while being gentle on your gums, giving you an even, thorough clean without the harsh scrubbing.

No. They are designed to provide thorough plaque removal while being gentle on the teeth and gums, so they are completely safe and effective for everyday use.

Oscillating heads use a small, round brush head that rotates back and forth for targeted cleaning. Sonic heads use high-frequency vibrations to clean the teeth and gumline with gentle fluid movement. Both effectively remove plaque — the best choice depends on your preference.

The built-in smart timer helps you brush for the recommended 2 minutes. It pauses briefly every 30 seconds to remind you to move to a different section of your mouth, and switches off after 2 minutes. This is present in all our electric toothbrushes except the OB100.

Every 3–4 months, or sooner if the bristles become frayed. All our toothbrush heads are replaceable and can be purchased separately from our store.

Children from 2 to 10 years of age can use the KSB electric toothbrushes. Children under 6 should always brush under adult supervision to ensure effective and careful brushing.

Yes. Brushing cleans the tooth surfaces, but it cannot effectively remove plaque from between the teeth and along the gumline. Flossing cleans these areas, making your routine complete.

It is generally recommended to floss first, as it dislodges plaque and debris from between the teeth, making them easier to remove with brushing. It is mostly a matter of personal preference — consistency is the key.

No. A water flosser removes plaque from between the teeth and along the gumline, where a toothbrush struggles to reach. A toothbrush cleans the inner, outer and chewing surfaces of the teeth. The two do different jobs.

It is usually recommended to floss twice a day, and you should use the water flosser at least once every day.

Yes. People with braces, and people with dental implant supported bridges, can use a water flosser together with an electric toothbrush — it is effective for cleaning around brackets and beneath implant bridges.

No. Every water flosser comes with all essential accessories, including nozzle tips, a water tank and a USB cable. Additional accessories are only needed if you require extra or replacement parts.

Not all of them. Please check the product description for tip compatibility details.

Yes. Orthodontic and pocket tips are available in the Accessories section as a set of 2 or as part of a 4-tip pack. Implant tips are available as a set of 2.

The kit includes a USB charging cable, not an adapter. For optimal battery performance and longevity we recommend a 5V/1A adapter — an incompatible one may affect battery life over time.

Water flossers take about 4–5 hours to charge fully. Rechargeable electric toothbrushes take 3–4 hours.

A water flosser lasts between 15 and 30 days on a single charge, depending on the model and how often you use it. Electric toothbrushes vary by model, from a few weeks to a couple of months.

After flossing, remove the nozzle tip and water tank, rinse both with clean water and let them air-dry completely. Store the device somewhere cool and dry. Clean the tank thoroughly at least once a week — plain water only, no soap, detergent or hot water.

Rinse the brush head after use and store the toothbrush upright in a clean, dry area, allowing it to air-dry.

Our water flossers and electric toothbrushes come with a 1-year standard warranty.

No, accessories are not covered under warranty. Handles purchased separately as spare parts are covered.

No. The warranty continues until its original expiry date and is not extended by the replacement.

Contact our customer support team by email or phone with your proof of purchase.

Orders typically arrive within three to seven working days, depending on your location.

Yes, all prepaid orders above ₹499 qualify for free shipping.