Shipping policy
Shipping Policy
At ORACURA®, we are committed to providing a smooth, reliable, and transparent shopping experience. This Shipping Policy outlines our order processing timelines, shipping charges, delivery estimates, payment options, and Cash on Delivery (COD) eligibility.
Order Processing
Orders are generally processed within 1–2 business days after successful order confirmation.
Orders placed on weekends, public holidays, or non-working days will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation along with tracking details on your registered email address and/or mobile number.
Domestic Shipping – Pan India
We currently deliver orders across India.
Shipping Charges
Free Shipping: Available on orders with a total order value of ₹500 or above.
Standard Shipping Charge: A shipping fee of ₹99 will be applicable on orders with a total value of less than ₹500.
Shipping charges, wherever applicable, will be clearly displayed at checkout before you complete your purchase.
Estimated Delivery Timeline
Orders are generally delivered within 4–7 business days from the date of dispatch.
Delivery timelines may vary depending on:
Your delivery location
Courier service availability
Public holidays
Weather conditions
Operational or logistical delays
Other circumstances beyond ORACURA®'s reasonable control
Please note that the estimated delivery timeline is indicative and may vary for certain locations.
Cash on Delivery (COD) Policy
Cash on Delivery availability is subject to the following conditions:
COD will not be available for orders with a total order value below ₹1,000.
Partial Payment COD / Partial COD will also not be available for orders below ₹1,000.
Customers placing orders below ₹1,000 will be required to complete the full payment online at checkout.
COD will not be available for orders with a total order value above ₹20,000.
Orders above ₹20,000 must be fully prepaid using one of our available online payment methods.
COD availability may also depend on the serviceability of your delivery PIN code and our logistics partner's policies.
ORACURA® reserves the right to restrict or disable COD for specific orders, customers, locations, products, or circumstances where necessary.
Available Payment Methods
Customers can securely complete their payment using available payment methods including:
Credit Cards
Debit Cards
UPI
Net Banking
Digital Wallets
Other supported online payment options displayed at checkout
The availability of specific payment methods may vary depending on the payment gateway and your banking or payment service provider.
Shipping of Exchange Products
Once an exchange request has been approved and the replacement product has been dispatched, the estimated delivery timeline may vary depending on your location and courier serviceability.
If there is an unusual delay in receiving your exchanged product, please contact us at:
Email: support@oracura.in
Our team will assist you with the shipment status and available tracking information.
Returning Products to ORACURA®
If you are required to ship a product back to ORACURA® as part of an approved return or exchange request, we strongly recommend using a reliable and trackable courier service.
For products valued above ₹1,000, customers should consider using:
A trackable shipping service
and/or
Appropriate shipping insurance
Unless the return shipment has been specifically arranged by ORACURA®, the customer is responsible for ensuring that the returned product reaches the designated return address safely.
ORACURA® cannot be held responsible for return shipments that are lost, damaged, misdirected, or not received when shipped independently by the customer.
Please retain your courier receipt and tracking details until your return or exchange request has been successfully completed.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping details while placing an order.
ORACURA® will not be responsible for delays or failed deliveries caused by:
Incorrect delivery addresses
Incorrect PIN codes
Incorrect or unavailable contact numbers
Incomplete address details
Customer unavailability at the time of delivery
If you notice an error in your shipping information after placing an order, please contact our support team as soon as possible. Address modifications may not be possible once an order has been dispatched.
Delivery Attempts
Our logistics partner may make multiple delivery attempts depending on their applicable delivery procedures.
If an order cannot be delivered because the customer is unavailable, unreachable, refuses delivery, or provides incorrect information, the shipment may be returned to ORACURA®.
Additional shipping or re-delivery charges may apply if the customer requests the order to be shipped again.
Delayed Shipments
While we make every reasonable effort to ensure timely delivery, occasional delays may occur due to circumstances beyond our control.
These may include courier delays, natural events, severe weather, strikes, regional restrictions, high order volumes, technical disruptions, or other logistical circumstances.
Our support team will be happy to assist you with tracking and shipment-related queries.
Need Assistance?
For any questions regarding your shipment, order status, delivery, or exchange shipment, please contact ORACURA® Customer Support:
Email: support@oracura.in
Phone: +91 7738733700
Our team will be happy to assist you.
Thank you for choosing ORACURA®. We appreciate your trust and look forward to helping you achieve a healthier and brighter smile.
